Frequently Asked Questions About Winners Casino
Our most frequently asked topics include the 20% welcome bonus redemption process, withdrawal timescales, and games featuring the best RTP.
MGA Licensed
License MGA/B2C/432/2019
Secure Payments
Visa, Mastercard, TRON
Top Providers
Evolution, Pragmatic Play & More
Player Support
Email, Phone & Facebook
Slots, Live & Sports
Hundreds of Titles
Fast Payouts
Multiple Methods Available
Frequently Asked Questions
Quick answers to your most common questions.
Registration & Account
Get all the resources needed to set up your Winners Casino account and begin playing instantly.
Launching your Winners Casino account takes less than two minutes and unlocks full access to all games, bonuses, and banking options right away.
Click Sign Up
Locate the Sign Up button at the top of each page and select it to launch the registration form.
Enter your details
Input your name, email, date of birth, and establish a strong password.
Confirm your email
Search your inbox for the confirmation email and click the link inside to activate your account immediately.
Verify your identity
Provide government-issued photo ID and address verification. Under our MGA license (MGA/B2C/432/2019), KYC validation is compulsory before processing any withdrawals.
Deposit and claim your bonus
Make a deposit through Visa, Mastercard, or TRON and your welcome bonus will activate immediately with your first qualifying payment.
Email Sign-Up
Register by entering your email address and password, then check your inbox for the verification link which arrives instantly.
Phone Verification
Enter your phone number when signing up to boost security and enjoy expedited customer support.
Facebook Login
Sign up instantly via Facebook with a single click, keeping your casino account entirely separate from your Facebook profile.
Bonuses and Promo Codes
Getting your welcome bonus and using promo codes at Winners Casino
New players get a welcome bonus matching 20% of their first deposit, capped at $1,500 in bonus credits. Fresh promotions are available regularly across slots, live casino, and sports betting. All offers operate the same way: add your promo code at checkout before finishing your deposit.
WINNERS20Create your account
Signing up at Winners Casino requires email confirmation. Registration takes approximately two minutes, and you'll have instant access to browse our full game selection.
Enter the promo code at the cashier
Pick your payment method from Visa, Mastercard, or TRON, enter WINNERS20 in the promo code area, specify your deposit value, and proceed.
Deposit and collect your bonus
After your payment clears, your 20% bonus (maximum $1,500) shows up immediately in your account. Check the Promotions page to review all wagering conditions.
Deposits & Withdrawals
Enjoy three ways to fund your account with instant deposits, plus 24-hour withdrawal processing.
At Winners Casino, Visa, Mastercard, and TRON deposits are all credited instantly for immediate gameplay.
| Method | Min Deposit | Max Deposit | Speed | Fee |
|---|---|---|---|---|
| Visa | $10 | $5,000 | Instant | Free |
| Mastercard | $10 | $5,000 | Instant | Free |
| TRON (TRX) | $20 | $10,000 | Instant | Free |
How to Deposit
After logging in, visit Cashier, pick your preferred option from Visa, Mastercard, or TRON, specify the amount, and approve. Funds arrive instantly in your account.
How to Withdraw
Go to Cashier, select Withdraw, pick your payment method, enter how much you'd like to cash out, and confirm. All requests are completed within 24 hours.
About the Casino and Games
Understanding our regulatory framework, gaming partners, and player experience
Our casino operates under a Malta Gaming Authority license (MGA/B2C/432/2019), ensuring all our games undergo independent fairness checks and player funds receive MGA-level protection. We prioritize openness at every turn: authentic licensing details, genuine studio partnerships, and transparent RTP figures.
We partner with Evolution, Pragmatic Play, NetEnt, and Push Gaming to bring you live table games, traditional slots, and titles in every category. Among our most played titles are Gates of Olympus, Book of Dead, and Starburst. Each game displays return-to-player stats in the game details section so you can review them before placing bets.
You can fund your account and cash out using Visa, Mastercard, or TRON. Have a question regarding a game, your balance, or a payment? Reach our support team via email, phone, or send a message on Facebook.
About Sports Betting
Your guide to sports betting at Winners Casino
The Winners Casino sportsbook features an extensive selection of markets spanning major league competitions and rare international matchups. Place bets before the match begins or join during live play to capitalize on shifting odds - our lines refresh continuously to ensure you're always seeing current information.
Fund your sports betting account using the same payment options available across Winners Casino: Visa, Mastercard, and TRON. Each market displays its minimum bet requirements, and your winnings transfer to your account instantly once your bet is resolved.
We hold a Malta Gaming Authority license (MGA/B2C/432/2019), guaranteeing that all wagering takes place on a properly regulated site. Have doubts about a particular market, wager category, or how bets are settled? Contact our team via email, phone, or Facebook - we're here to help.
KYC Verification
Single identity verification protects your funds and enables quick withdrawals.
Licensed by the Malta Gaming Authority (MGA/B2C/432/2019), we are obligated to confirm your identity before your first cash-out. This verification happens only once and takes up to 24 hours.
Complete Your Profile
At signup, provide your complete legal name, date of birth, and home address exactly as shown in your official documents.
Upload a Government-Issued ID
Provide a clear photo or scan of your passport, driver's license, or national ID card. Depending on the document, both sides may be required.
Provide Proof of Address
Recent bank statements or utility bills (within the last 3 months) are accepted, provided they display your full name and current address.
Confirm Your Payment Method
Visa and Mastercard deposits may need a card image with the middle 8 digits hidden. TRON wallet verification uses the same single-step process.
Receive Approval
Your compliance officer reviews documents within 24 hours. Once verified, all future cash-outs process instantly with no additional steps needed.
Government ID
Valid, government-issued identification: passport, national ID, or driver's license.
Proof of Address
Recent address proof (bank statement or utility bill within 3 months) with your full name and home address clearly shown.
Payment Method
A photo of your payment card or screenshot of your e-wallet showing you own the payment method attached to your profile.
Mobile App
Access the full casino free on iOS and Android
Enjoy the entire Winners Casino right on your device. NetEnt, Push Gaming, and Pragmatic Play slots load quickly, while Evolution's live dealer games run flawlessly on iOS and Android. All your account details, funds, and current bonuses are instantly available after your first login, and you won't need to register again.
| Feature | Mobile Browser | Winners Casino App |
|---|---|---|
| Download required | No | Yes |
| Push notifications | No | Yes |
| Biometric login | No | Yes |
| Full game library | Yes | Yes |
| Live casino access | Yes | Yes |
| Sports and sportsbook | Yes | Yes |
| Performance | Standard | Optimized |
Open the download page
Visit Winners Casino on your phone's web browser and select the App option in the header
Pick your platform
Choose between iOS via App Store or Android through direct APK download. The installation file is less than 30 MB
Allow the install
On Android, navigate to Settings, select Security, and enable installation from unknown sources before opening the APK file
Sign in and play
Start the app and sign in with your Winners Casino credentials. First time joining? Create your account in the app and enjoy your 20% welcome bonus
Support at Winners Casino
Quick answers are within reach, with our support team standing by whenever you need us.
Winners Casino prioritizes exceptional player support. Whether your questions concern deposits, bonuses, or games from our partners including Evolution or Pragmatic Play, our specialists deliver rapid and hassle-free assistance.
We provide several contact methods, allowing you to pick the option that best suits your needs.
Submit your message anytime and receive a detailed reply within a few hours on average. Ideal when you need to ask specific questions about your account or payments.
Phone
Want to speak directly? Call our support team for immediate, live assistance with urgent matters like payment problems or account access issues.
Visit our official Facebook page to ask general questions, get latest updates, and stay connected with Winners Casino community news.