Safeguarding Your Personal Information at Winners Casino

Winners Casino values your privacy. This Privacy Policy details which personal data is obtained when you register, deposit, or participate in gaming, our application of this data, and the parties with whom we may share it. Registering for an account or using our services means you agree to the practices outlined in this policy.

Your data originates from two sources: information you voluntarily supply (name, email, date of birth, payment methods including Visa, Mastercard, or TRON wallets) and technical information we automatically collect (IP address, device type, browser information, and activity logs). These practices safeguard your account and enable customized service delivery.

We operate under a Malta Gaming Authority license (MGA/B2C/432/2019), requiring us to follow stringent data protection protocols. Your personal information is never sold to outside parties. Information may be disclosed to gaming partners like Evolution, Pragmatic Play, NetEnt, and Push Gaming solely to provide the services you use. Data is stored for the duration of your active account membership and as mandated by applicable law.

You have the right to review, modify, or request removal of your personal information at any time. Our support team is available to fulfill these requests via email or phone. For questions regarding this Privacy Policy, contact us through Email, Phone, or Facebook.

To operate your Winners Casino account, we obtain the details needed to confirm your identity, manage your fund deposits and withdrawals, and ensure account safety. Your name, date of birth, physical address, email, and payment information linked to services like Visa, Mastercard, and TRON are collected. We limit what we gather to only what's essential.

Your information enables us to maintain your account, satisfy regulatory requirements associated with our MGA license (MGA/B2C/432/2019), and identify fraudulent behavior. We preserve transaction records, gaming activity details, and session information according to legal mandates and the terms of our licensing agreement with the Malta Gaming Authority.

We never sell your personal information to external organizations. Your data is shared exclusively with partner service providers who assist in running our platform, including payment handlers and identity checkers, each subject to rigorous data protection agreements. To access your information or request account termination, contact our support team through email or telephone.

Your personal information is kept only as long as needed to serve the purposes it was originally collected for. Your account details, transaction history, and play records must be maintained for no less than five years after you close your account, as required by our MGA/B2C/432/2019 license and relevant anti-money laundering laws.

Financial records from Visa, Mastercard, and TRON are retained according to financial regulatory requirements. Full card numbers are never stored on our infrastructure; our payment processors safeguard sensitive information through their certified security protocols.

When you ask to close your account, we start removing non-essential information within 30 days. Some data such as dispute records and messages from Email, Phone, and Facebook support channels may be kept for longer periods if there is a valid legal or regulatory reason to do so. After the applicable retention deadline passes, we permanently delete or de-identify all remaining information so it cannot be traced back to your identity.

You can request access to all personal data stored about you by contacting our support team through email or phone, and we will send you a full copy within 30 days. The first request every 12 months is provided at no cost.

You can request that we correct errors in your data, limit our processing of it, or remove it entirely when we have no legal reason to retain it. Account closure follows the same process: contact us, and your profile plus related records will be deleted according to our retention policy, usually within 90 days after closing your account.

Should you think your data has been mishandled, you may file a complaint with the relevant supervisory authority. Winners Casino operates under an MGA license (MGA/B2C/432/2019), placing us under the Malta Gaming Authority's authority and the corresponding data protection regulator. We would like to invite you to contact Winners Casino first so we can address your concerns directly before you refer the matter to a formal authority.

Upon visiting Winners Casino, small data files known as cookies are stored on your device. They assist us in retaining your personal settings, maintaining your login status throughout your browsing, and tracking how visitors navigate our platform so we may enhance features that matter to you most.

Our site employs various cookie types for different purposes. Essential cookies power critical operations such as session management and payment processing through Visa, Mastercard, and TRON when depositing funds. These cookies are vital - certain core functions cannot operate without them. Through analytics cookies, we gather consolidated, non-identifying statistics on user traffic and gaming activity, allowing our team to see which areas of our casino, poker, and live offerings are performing effectively and where improvements are needed.

Your cookie preferences can be adjusted or modified whenever you wish via the settings control located at the bottom of our site. Disabling specific cookie types could impact certain features, such as our live chat support and your saved account settings. For complete details on each cookie we deploy, what information it captures, and how long we retain it, please review our comprehensive Cookie Declaration provided at the link below.

Operating under our Malta Gaming Authority license (MGA/B2C/432/2019), we ensure our information handling practices comply with General Data Protection Regulation requirements. The GDPR establishes the legal standards governing how personal information is gathered, maintained, and processed, and we follow these guidelines consistently across all our services, irrespective of player location.

Our data collection is limited to what's required to maintain your account, confirm your identity, handle transactions through Visa, Mastercard, or TRON, and offer customer assistance via Email, Phone, or Facebook. At any time, you may exercise your right to view, update, or request removal of your personal information by reaching out to us.

Should you wish to exercise your GDPR rights, including requesting access to your information, making corrections, or requesting deletion, contact our support team via email and receive a response within the 30-day regulatory timeframe. We refrain from selling or disclosing your personal information to outside parties for marketing activities unless you provide your informed consent.